--- title: "FAQ" description: "Download professional sound effects for games and video editing. Discover our royalty-free sound effects used in the latest blockbusters and popular video games" url: "https://www.bluezone-corporation.com/faq" date: "2026-08-24T23:08:09+00:00" language: "en-GB" --- # Help Center This FAQ section provides answers to the most frequently asked questions. The answers are organized into sections. If you're unable to find the answer to your question, please don't hesitate to contact us. ## Customer account Yes, you must create an account to order products available on our website. Creating an account is quick and easy. Go to the login page and click on **Forgot your password**. Enter the email address associated with your account. Enter the verification code received by email and choose a new password. Don't forget to check your spam folder. If you don't receive this email, please contact us. ## License and commercial use of sounds Yes. You can use all Bluezone Corporation sounds in your commercial projects. This includes movies, trailers, TV series, video games, mobile apps, monetized content, advertisements, music for streaming or sale, and more. Yes. All Bluezone Corporation sounds are royalty-free. You won't be charged any additional fees after purchase. You may use, modify, and incorporate the sounds into your personal and commercial projects without attribution. The redistribution or resale of individual sounds, even if modified, is prohibited. As a general rule, 1 user = 1 license. The license is non-transferable. For a team, each person must have their own license. The use of sounds in a project for a client is authorized, but the license is not transferable to the client. For more details, please refer to the [license agreement](https://www.bluezone-corporation.com/index.php?option=com_content&view=article&id=51&Itemid=81). No. You may not redistribute or resell Bluezone Corporation sounds, either individually or as a pack, even if they have been modified. They must be incorporated into an original creation (music, film, game, etc.). You may share your projects, but not the audio files on their own. No. Using our sounds with AI to generate sounds for sale is prohibited. No. Training AI models (generative or otherwise) using our sounds isn't permitted. You may only use the sounds if they are incorporated into your final, original productions. Under no circumstances may they be used to create, improve, or feed an AI model, learning base, or dataset. ## Downloads and formats You will receive links to download the sounds immediately after payment. An email will be sent to your inbox to ask you to log in to your account to access the download links. You can find the download links by logging into your customer account. Click on **Your orders**, then click on **Download links** for the relevant order to display the download links. Your downloads are available in your customer account: **My account**, **Your orders**, then **Download links**. The order confirmation email is a reminder. Download links remain active for seven days after the first successful download. After this period, they are automatically deactivated for security reasons. Our system detects whether downloads have been completed successfully, and links remain operational until the download is complete. To get new links due to a technical problem such as data loss, please don't hesitate to reach out to us. The sounds are delivered in a ZIP file. A ZIP file is a compressed file that groups several files together to make downloading easier. All you have to do is unzip it. To open a ZIP file, simply open the file and drag the contents to your device. Quick steps: • Windows: Right-click on the archive and select **Extract All** from the menu options. • MacOS: Double-click on the archive. The files will automatically unzip. • iPhone/iPad: Open the Files app, go to the **Downloads folder**, and tap on the ZIP file to open. • Android: Open the Files app, go to the **Downloads folder**, and tap **Extract**. You can also use software such as 7-Zip for Windows or The Unarchiver for macOS. If the file is corrupted, delete it and then re-download the pack from your account. If the error persists, try another browser or connection. If necessary, you can contact us for assistance. ## Package contents and compatibility They contain sound effects, loops, and samples and their contents are listed on each pack's product page. Yes. You can use the sounds as they are. However, they must be integrated into an original creation (music, film, game, etc.) and must never be provided, shared, or resold separately. The source files must not be accessible or able to be extracted from your project. Yes. You can edit, process, and mix the sounds in all of your personal and commercial projects. The files are available in 24-bit/96 kHz WAV format. Some files are in 16-bit/44.1 kHz format. The technical specifications are listed on each product page. Yes. Bluezone Corporation files are compatible with DAWs such as Pro Tools, Cubase, Nuendo, Logic Pro, REAPER, FL Studio, Ableton Live, etc. Yes. Bluezone Corporation files are compatible with video editing software such as Adobe Premiere Pro, Adobe After Effects, Final Cut Pro, DaVinci Resolve, VEGAS Pro, etc. Yes. Bluezone Corporation's WAV files are compatible with game engines and middleware. They can be imported directly into game engines such as Unity, Unreal, and Godot, and can work with middleware such as FMOD and Wwise. However, conversion to 48 kHz or 44.1 kHz may be necessary. ## Payments and billing You can pay with your PayPal account, credit card, or debit card. PayPal may hold a payment while it verifies the transaction. This usually takes 4 to 6 business days. Once PayPal has validated the transaction, your order is automatically confirmed and the download link becomes available. Yes. Payments are made on encrypted pages (HTTPS/TLS). We do not store your bank details and payments are processed via the secure Stripe and PayPal platforms. You can view the prices on our website in another currency, but payment is always processed in Euros. To change the currency displayed, use the currency selector at the bottom of the page. Depending on your bank or payment method, small conversion fees may apply. Prices on the website are displayed excluding tax. VAT is not applicable, Article 293 B of the French General Tax Code. You can find your invoice by logging into your customer account. Click on **Your orders**, then on the PDF icon for the order in question to download your invoice. Due to the nature of digital downloads, refunds are not possible after a successful download. If you have any problems or technical issues, you can contact our customer support with your order number. ## Offers and promotions Yes. We offer a selection of free sounds from our packs. This selection can be found on the [Free sample packs](https://www.bluezone-corporation.com/free-sample-packs) and [Free sound effects](https://www.bluezone-corporation.com/free-sound-effects) pages. Yes. You must mention Bluezone Corporation when using the free sounds. Simply include an attribution line, such as "**Designed by Bluezone Corporation**", or add a link to our website (**www.bluezone-corporation.com**) from your website, blog, or social media accounts. Yes. Discount codes are regularly sent out via our newsletter. Make sure to subscribe to be among the first to receive it. Right now, use the coupon code **BC15** to get 15% off your purchase (permanent code, cannot be combined with other offers). Yes. Our sales and special offers are announced in advance in our newsletter and mainly take place during peak periods such as Black Friday, Christmas, etc. Be sure to subscribe to our newsletter so you don't miss out. Yes. Students receive a discount upon presentation of a valid student ID card. Don't hesitate to contact us. ## Partnerships and community We are active on social media platforms such as Facebook, YouTube, Instagram, and specialized forums. Yes. Feel free to submit your article and our communications team will get back to you. Yes. We consider all proposals for collaborations and partnerships. Feel free to contact us to discuss your project. ## Schema ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.bluezone-corporation.com" }, { "@type": "ListItem", "position": 2, "name": "FAQ", "item": "https://www.bluezone-corporation.com/faq" } ] } ``` ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Do I need to create an account to place an order?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, you must create an account to order products available on our website. Creating an account is quick and easy." } }, { "@type": "Question", "name": "I forgot my password. How can I reset it?", "acceptedAnswer": { "@type": "Answer", "text": "Go to the login page and click on Forgot your password. Enter the email address associated with your account. Enter the verification code received by email and choose a new password. Don't forget to check your spam folder. If you don't receive this email, please contact us." } }, { "@type": "Question", "name": "Can I use the sounds in commercial projects?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can use all Bluezone Corporation sounds in your commercial projects. This includes movies, trailers, TV series, video games, mobile apps, monetized content, advertisements, music for streaming or sale, and more." } }, { "@type": "Question", "name": "Are Bluezone Corporation sounds royalty-free?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. All Bluezone Corporation sounds are royalty-free. You won't be charged any additional fees after purchase. You may use, modify, and incorporate the sounds into your personal and commercial projects without attribution. The redistribution or resale of individual sounds, even if modified, is prohibited." } }, { "@type": "Question", "name": "How many licenses do I need?", "acceptedAnswer": { "@type": "Answer", "text": "As a general rule, 1 user = 1 license. The license is non-transferable. For a team, each person must have their own license. The use of sounds in a project for a client is authorized, but the license is not transferable to the client. For more details, please refer to the license agreement." } }, { "@type": "Question", "name": "Do I have the right to share or resell the sounds?", "acceptedAnswer": { "@type": "Answer", "text": "No. You may not redistribute or resell Bluezone Corporation sounds, either individually or as a pack, even if they have been modified. They must be incorporated into an original creation (music, film, game, etc.). You may share your projects, but not the audio files on their own." } }, { "@type": "Question", "name": "Can I use the sounds with AI to generate new ones and sell them?", "acceptedAnswer": { "@type": "Answer", "text": "No. Using our sounds with AI to generate sounds for sale is prohibited." } }, { "@type": "Question", "name": "Can I use the sounds to train AI?", "acceptedAnswer": { "@type": "Answer", "text": "No. Training AI models (generative or otherwise) using our sounds isn't permitted. You may only use the sounds if they are incorporated into your final, original productions. Under no circumstances may they be used to create, improve, or feed an AI model, learning base, or dataset." } }, { "@type": "Question", "name": "When will I receive the sounds?", "acceptedAnswer": { "@type": "Answer", "text": "You will receive links to download the sounds immediately after payment. An email will be sent to your inbox to ask you to log in to your account to access the download links." } }, { "@type": "Question", "name": "Where can I find the links to download my sounds?", "acceptedAnswer": { "@type": "Answer", "text": "You can find the download links by logging into your customer account. Click on Your orders, then click on Download links for the relevant order to display the download links." } }, { "@type": "Question", "name": "I haven't received the download links. Why is that?", "acceptedAnswer": { "@type": "Answer", "text": "Your downloads are available in your customer account: My account, Your orders, then Download links. The order confirmation email is a reminder." } }, { "@type": "Question", "name": "How long are the download links valid for?", "acceptedAnswer": { "@type": "Answer", "text": "Download links remain active for seven days after the first successful download. After this period, they are automatically deactivated for security reasons. Our system detects whether downloads have been completed successfully, and links remain operational until the download is complete." } }, { "@type": "Question", "name": "The download links have expired. How can I get new links?", "acceptedAnswer": { "@type": "Answer", "text": "To get new links due to a technical problem such as data loss, please don't hesitate to reach out to us." } }, { "@type": "Question", "name": "What format will the sounds be in?", "acceptedAnswer": { "@type": "Answer", "text": "The sounds are delivered in a ZIP file. A ZIP file is a compressed file that groups several files together to make downloading easier. All you have to do is unzip it." } }, { "@type": "Question", "name": "How do I open a ZIP file?", "acceptedAnswer": { "@type": "Answer", "text": "To open a ZIP file, simply open the file and drag the contents to your device. Quick steps:• Windows: Right-click on the archive and select Extract All from the menu options.• MacOS: Double-click on the archive. The files will automatically unzip.• iPhone/iPad: Open the Files app, go to the Downloads folder, and tap on the ZIP file to open.• Android: Open the Files app, go to the Downloads folder, and tap Extract.You can also use software such as 7-Zip for Windows or The Unarchiver for macOS." } }, { "@type": "Question", "name": "The downloaded file is corrupted: What should I do?", "acceptedAnswer": { "@type": "Answer", "text": "If the file is corrupted, delete it and then re-download the pack from your account. If the error persists, try another browser or connection. If necessary, you can contact us for assistance." } }, { "@type": "Question", "name": "What's included in the sound packs?", "acceptedAnswer": { "@type": "Answer", "text": "They contain sound effects, loops, and samples and their contents are listed on each pack's product page." } }, { "@type": "Question", "name": "Can I use the sounds as they are in my projects?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can use the sounds as they are. However, they must be integrated into an original creation (music, film, game, etc.) and must never be provided, shared, or resold separately. The source files must not be accessible or able to be extracted from your project." } }, { "@type": "Question", "name": "Can I modify the sounds?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can edit, process, and mix the sounds in all of your personal and commercial projects." } }, { "@type": "Question", "name": "What file formats are available?", "acceptedAnswer": { "@type": "Answer", "text": "The files are available in 24-bit/96 kHz WAV format. Some files are in 16-bit/44.1 kHz format. The technical specifications are listed on each product page." } }, { "@type": "Question", "name": "Are the files compatible with DAWs?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Bluezone Corporation files are compatible with DAWs such as Pro Tools, Cubase, Nuendo, Logic Pro, REAPER, FL Studio, Ableton Live, etc." } }, { "@type": "Question", "name": "Are the files compatible with video editing software?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Bluezone Corporation files are compatible with video editing software such as Adobe Premiere Pro, Adobe After Effects, Final Cut Pro, DaVinci Resolve, VEGAS Pro, etc." } }, { "@type": "Question", "name": "Are the files compatible with game engines and middleware?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Bluezone Corporation's WAV files are compatible with game engines and middleware. They can be imported directly into game engines such as Unity, Unreal, and Godot, and can work with middleware such as FMOD and Wwise. However, conversion to 48 kHz or 44.1 kHz may be necessary." } }, { "@type": "Question", "name": "What payment methods are available?", "acceptedAnswer": { "@type": "Answer", "text": "You can pay with your PayPal account, credit card, or debit card." } }, { "@type": "Question", "name": "My PayPal payment is still pending. Why is that?", "acceptedAnswer": { "@type": "Answer", "text": "PayPal may hold a payment while it verifies the transaction. This usually takes 4 to 6 business days. Once PayPal has validated the transaction, your order is automatically confirmed and the download link becomes available." } }, { "@type": "Question", "name": "Is my payment secure?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Payments are made on encrypted pages (HTTPS/TLS). We do not store your bank details and payments are processed via the secure Stripe and PayPal platforms." } }, { "@type": "Question", "name": "Can I pay using another type currency?", "acceptedAnswer": { "@type": "Answer", "text": "You can view the prices on our website in another currency, but payment is always processed in Euros. To change the currency displayed, use the currency selector at the bottom of the page. Depending on your bank or payment method, small conversion fees may apply." } }, { "@type": "Question", "name": "Is VAT included?", "acceptedAnswer": { "@type": "Answer", "text": "Prices on the website are displayed excluding tax. VAT is not applicable, Article 293 B of the French General Tax Code." } }, { "@type": "Question", "name": "Where can I find my invoice?", "acceptedAnswer": { "@type": "Answer", "text": "You can find your invoice by logging into your customer account. Click on Your orders, then on the PDF icon for the order in question to download your invoice." } }, { "@type": "Question", "name": "What is your refund policy?", "acceptedAnswer": { "@type": "Answer", "text": "Due to the nature of digital downloads, refunds are not possible after a successful download. If you have any problems or technical issues, you can contact our customer support with your order number." } }, { "@type": "Question", "name": "Do you have any free sounds available?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We offer a selection of free sounds from our packs. This selection can be found on the Free sample packs and Free sound effects pages." } }, { "@type": "Question", "name": "Is credit required to use the free sounds?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You must mention Bluezone Corporation when using the free sounds. Simply include an attribution line, such as "Designed by Bluezone Corporation", or add a link to our website (www.bluezone-corporation.com) from your website, blog, or social media accounts." } }, { "@type": "Question", "name": "Is it possible to get a coupon code?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Discount codes are regularly sent out via our newsletter. Make sure to subscribe to be among the first to receive it. Right now, use the coupon code BC15 to get 15% off your purchase (permanent code, cannot be combined with other offers)." } }, { "@type": "Question", "name": "Do you have any special offers?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our sales and special offers are announced in advance in our newsletter and mainly take place during peak periods such as Black Friday, Christmas, etc. Be sure to subscribe to our newsletter so you don't miss out." } }, { "@type": "Question", "name": "Do you offer student discounts?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Students receive a discount upon presentation of a valid student ID card. Don't hesitate to contact us." } }, { "@type": "Question", "name": "Where can I find you on social media?", "acceptedAnswer": { "@type": "Answer", "text": "We are active on social media platforms such as Facebook, YouTube, Instagram, and specialized forums." } }, { "@type": "Question", "name": "Can I submit an article for your blog?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Feel free to submit your article and our communications team will get back to you." } }, { "@type": "Question", "name": "Do you have an affiliate or partnership program?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We consider all proposals for collaborations and partnerships. Feel free to contact us to discuss your project." } } ] } ```